Shipping policy

Shipping Policy for Fix Studios

Fix Studios in Mason, OH offers fast, reliable shipping on our full collection of skincare, wellness products, branded apparel, and accessories—delivered directly to your door across the United States. Whether you're in Mason, Cincinnati, or anywhere nationwide, your order is treated with care and precision.

Where We Ship

We currently ship to all U.S. addresses. At this time, we do not offer international shipping.

Shipping Rates

  • Flat Rate Shipping: $7 on all orders under $150

  • Free Shipping: Automatically applied to orders of $150 or more (pre-tax, after discounts)

  • Expedited Shipping: Optional at checkout, carrier rates apply

All orders ship via USPS or UPS Ground based on your location and selected service.

Order Processing & Delivery Times

  • Orders typically ship within 2–3 business days

  • Processing time excludes weekends and holidays

  • Expedited orders are prioritized for quicker handling

  • You’ll receive tracking information via email once your package ships

Please allow extra time during peak seasons or promotional events.

Local Product Availability

Clients in Mason, Montgomery, West Chester, and other Cincinnati suburbs can also purchase products in person at our medspa. However, we do not offer online order pickup at this time.

Backorders, Damaged Items & Support

If an item is on backorder, we’ll notify you with an updated delivery estimate. For damaged or incorrect items, please contact us within 48 hours of receipt.